Privacy Policy
At Digital Print Guide, a U.S.-based company specializing in printer and computer repair services, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our services, website, or contact us for support. By using our services, you consent to the practices described in this policy.
1. Information We Collect We may collect the following types of information:
a. Personal Information Contact Information: Name, email address, phone number, and mailing address provided when you request services, schedule repairs, or contact our support team. Billing Information: Payment details, such as credit card numbers or other financial information, collected for processing payments for our services. Service-Related Information: Details about your printer or computer, including model numbers, serial numbers, and issue descriptions, to assist with diagnostics and repairs. b. Non-Personal Information Usage Data: Information about how you interact with our website, such as IP address, browser type, device information, pages visited, and time spent on our site. Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyze website performance, and deliver personalized content. c. Information from Third Parties We may receive information from third-party service providers, such as payment processors or customer support platforms, to facilitate our services.
2. How We Use Your Information
We use the collected information for the following purposes: Service Delivery: To schedule, perform, and follow up on printer and computer repair services. Customer Support: To respond to inquiries, troubleshoot issues, and provide technical assistance. Billing and Payments: To process transactions and manage invoices. Website Improvement: To analyze usage patterns and improve our website’s functionality and user experience. Marketing and Communications: To send you updates, promotions, or service-related announcements (you may opt out of marketing communications at any time). Legal Compliance: To comply with applicable laws, regulations, or legal processes.
3. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances: Service Providers: With trusted third-party vendors (e.g., payment processors, cloud storage providers) who assist us in delivering our services, under strict confidentiality agreements. Legal Requirements: When required by law, such as in response to a subpoena, court order, or other legal process. Business Transfers: In the event of a merger, acquisition, or sale of company assets, your information may be transferred as part of the transaction, with safeguards to protect your privacy.
4. Data Security
We implement industry-standard security measures to protect your information, including encryption, secure servers, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Choices and Rights
ou have the following rights regarding your personal information: Access and Update: You may request access to or updates of the personal information we hold about you. Opt-Out: You can opt out of marketing communications by clicking the “unsubscribe” link in our emails or contacting us directly. Cookies: You can manage cookie preferences through your browser settings, though disabling cookies may affect website functionality. Data Deletion: You may request the deletion of your personal information, subject to legal or contractual obligations. Residents of certain U.S. states (e.g., California, Virginia) may have additional rights under state privacy laws, such as the California Consumer Privacy Act (CCPA). To exercise these rights, please contact us using the details below.
6. California Privacy Rights (CCPA)
If you are a California resident, you have the right to: Know what personal information we collect, use, or disclose about you. Request deletion of your personal information. Opt out of the sale of your personal information (note: we do not sell your information). Non-discrimination for exercising your privacy rights. To submit a CCPA request, please contact us as outlined in Section 9.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example, we may retain service-related information to maintain warranty records or comply with tax regulations.
8. Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised “Effective Date.” Please review this policy periodically. By continuing to use our services after changes are made, you agree to the updated terms. This Privacy Policy is designed to comply with U.S. federal and state laws, including the California Consumer Privacy Act (CCPA). Thank you for trusting Digital Print Guide with your printer and computer repair needs.