Refund Policy
At Digital Print Guide, we strive to provide high-quality printer and computer repair services that meet your expectations. Our Refund Policy outlines the conditions under which refunds may be issued. By using our services, you agree to the terms of this policy. Please read it carefully.
​
1. Eligibility for Refunds
Refunds are available under the following circumstances:
-
Services Not Rendered: If we are unable to perform the scheduled service due to unforeseen circumstances on our part (e.g., technician unavailability not caused by cancellation policies).
-
Unsatisfactory Repair: If the repaired device does not function as expected and the issue persists despite our efforts, as determined by a follow-up inspection within the warranty period.
-
Incorrect Billing: Overcharges or billing errors identified after service completion.
-
Cancellation: Refunds for prepaid services canceled in accordance with our cancellation policy (see Terms and Conditions).
Refunds are not available for:
-
Consumable items such as ink cartridges, toner, or paper.
-
Damage caused by user error, misuse, or failure to follow instructions.
-
Services completed to the customer's satisfaction, even if later issues arise outside the warranty period.
-
Parts that are non-returnable or custom-ordered.
2. Timeframe for Refund Requests
-
Refund requests must be submitted within 30 days of the service date or invoice date.
-
For warranty-related refunds, requests must be made within the applicable warranty period (typically 30 days for labor; manufacturer warranty for parts).
-
3. Refund Process
-
To request a refund:
-
Contact Us: Reach out via email at support@digitalprintguide.com or Call us at Our Toll Free Number . Provide your service invoice number, a description of the issue, and supporting evidence.
-
Review: We will review your request within 2 business days and may require the device to be returned or inspected.
-
Resolution: If approved, we will process the refund via your original payment method within 2-3 business days. Partial refunds may apply for services partially rendered.
-
​
-
4. Refund Amounts
-
Full Refund: For services not rendered or complete failure to resolve the issue.
-
Partial Refund: For partial satisfaction or prorated services (e.g., deduction for labor performed).
-
5. Shipping and Return Costs
-
For approved refunds requiring device return, you are responsible for return shipping costs unless the issue was our fault.
-
We will provide a prepaid shipping label for returns due to our error.
-
6. Legal Compliance
-
This policy complies with applicable U.S. federal and state consumer protection laws, including those in California. We reserve the right to update this policy, with changes posted on our website.​