Terms & Conditions
A legal disclaimer
Welcome to Digital Print Guide, a U.S.-based company providing printer and computer repair services. By accessing our website, engaging our services, or contacting us, you agree to be bound by the following Terms and Conditions ("Terms"). Please read them carefully. If you do not agree with these Terms, you should not use our services or website.
1. Acceptance of Terms
By using our services, website, or contacting us for support, you agree to these Terms and our Privacy Policy (available on our website). These Terms apply to all users, including individuals, businesses, or other entities.
2. Services Provided
Digital Print Guide offers repair, maintenance, and support services for printers and computers, including but not limited to:
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Hardware and software troubleshooting
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Printer installation and configuration
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Network connectivity support
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Maintenance and part replacements
We reserve the right to modify, suspend, or discontinue any service at our discretion, with or without notice.
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3. Eligibility
To use our services, you must:
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Be at least 18 years old or have the consent of a legal guardian.
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Provide accurate and complete information when requesting services or creating an account.
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Comply with all applicable laws and regulations.
4. Service Requests and Scheduling
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Booking: Services can be requested via our website, phone, or email. We will confirm appointments and provide estimated timelines for service completion.
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Cancellations: You may cancel a scheduled service at least 24 hours in advance without penalty. Late cancellations or no-shows may incur a fee, as outlined during booking.
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Service Limitations: We strive to resolve all issues, but some repairs may be limited by the availability of parts, device condition, or other factors beyond our control.
5. Payment Terms
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Pricing: Service fees will be provided upfront or during the booking process. Additional charges may apply for parts, expedited services, or unforeseen complexities, with your prior approval.
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Payment Methods: We accept payments via credit/debit cards, bank transfers, or other methods specified at the time of service.
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Due Date: Payment is due at the time of service completion unless otherwise agreed. Late payments may incur additional fees.
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Refunds: Refunds may be issued for services not rendered or if we fail to resolve the issue, subject to our discretion and review. Refund requests must be submitted within 30 days of service.
6. Limitation of Liability
To the fullest extent permitted by law:
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Digital Print Guide is not liable for indirect, incidental, or consequential damages, including loss of data, profits, or business opportunities, arising from our services or website use.
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Our total liability for any claim shall not exceed the amount paid for the specific service.
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We are not responsible for damage caused by user negligence, misuse, or failure to follow our instructions.